Frequently Asked Questions

Materials & Quality

What type of leather do you use?

All Kanella Leather pieces are crafted from full-grain leather — the highest quality grade available. Full-grain leather retains the natural surface of the hide, making each piece unique in texture and character. It is more durable and develops a rich patina over time.

Is the leather safe for skin contact?

Yes. Our leather is finished with skin-safe treatments and is free from harmful coatings. If you have known sensitivities to leather or metal hardware, we recommend patch-testing before extended wear. All metal hardware is selected for durability and finish longevity.

Where is your leather sourced?

We source full-grain leather from reputable tanneries that meet our quality and ethical standards. Our focus is on longevity — pieces built to last, not disposable fashion.

Sizing & Fit

How do I find my size for a harness or corset belt?

Each product listing includes a detailed size guide with measurement instructions. We recommend measuring your body (not your clothing) with a soft tape measure. For harnesses, key measurements are typically bust, underbust, and waist. For corset belts, measure your natural waist and hips.

Do you offer custom sizing?

Please contact us directly via our contact page to enquire about custom sizing options. We accommodate select bespoke requests depending on the piece and lead time.

What if my item doesn't fit?

We want you to love your piece. Please review our Returns & Exchanges Policy for full details. We recommend carefully following the size guide before ordering, as leather pieces are made to order.

Care & Maintenance

How do I care for my leather piece?

To keep your leather in premium condition: store it flat or hanging in a cool, dry place away from direct sunlight; condition it every few months with a quality leather conditioner; wipe clean with a slightly damp cloth and dry naturally — never use heat. Avoid prolonged exposure to water or sweat.

Will the metal hardware tarnish?

Our hardware is selected for durability and finish quality. To maintain its appearance, avoid contact with water, perfume, and harsh chemicals. Wipe hardware dry after wear.

How long will my piece last?

With proper care, full-grain leather pieces are built to last years — often decades. The leather will soften and develop a patina unique to your wear patterns, making it more beautiful over time.

Wearing & Styling

How do I put on and adjust a leather harness?

Each harness includes adjustment points at key straps. We recommend loosening all straps before putting the piece on, then adjusting from the top down for the best fit. Detailed fitting instructions are included with your order. If you need guidance, feel free to reach out — we're happy to help.

Can I wear leather lingerie against bare skin?

Yes. Our pieces are designed for direct skin contact. Ensure the leather is clean and conditioned before wear for the most comfortable experience.

Shipping & Packaging

Is packaging discreet?

Yes. All orders are shipped in courier satchels or brown paper packaging for discretion purposes. Your privacy is important to us.

Do you ship internationally?

Yes, we ship internationally. Shipping rates and estimated delivery times are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

How long will my order take to arrive?

Domestic orders typically arrive within 3–7 business days. International orders vary by destination — estimated delivery times are  6-10 working days. You will receive a tracking number once your order has been dispatched.

Returns & Exchanges

What is your return policy?

Please refer to our full Refund & Returns Policy for details. As many of our pieces are handcrafted to order, we encourage you to measure yourself correctly or contact us via email to assist with ordering.

Can I exchange for a different size?

Size exchanges are handled on a case-by-case basis. Contact us as soon as possible after receiving your order if you need to discuss a size exchange.

Still Have Questions?

We're happy to help. Reach out via our Contact page and we'll get back to you as soon as possible.